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TalkyHub features

One inbox for every channel, teamwork, response deadlines and every customer’s history. Everything so no question goes unanswered.

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Free forever · No card · First channel in 5 minutes

Every request in one inbox

Telegram, VK, MAX, email and website chat in one list. Nobody has to keep five apps open.

  • Filters, labels and search
  • Folders for yourself or the whole team
  • Priorities and statuses
InboxAllMine
AMAnna MorozovaThe verification code isn’t arriving10:02
OGOlesya G.Are you open at weekends?10:05
DKDmitry K.Do you deliver to Ufa?10:07
VLVector LLCInvoice #1048: documents please10:11
V#Visitor #2291Is there a trial?10:14

One customer profile

A customer writes on Telegram, then on VK? TalkyHub recognises them and gathers everything on one card. Each channel keeps its own conversation, and replies go back where the question came from.

  • Linked by verified email or phone
  • Manual contact merge
  • Notes and custom fields
AM
Anna MorozovaOne profile · 3 channels
@anna_mopen
id51234new
anna.m@yandex.ruresolved

Teams and auto-assignment

A new conversation goes to the least busy person. Split people into teams and decide who sees which channels.

  • Mine and Unassigned tabs
  • Per-person channel access
  • Observer seats for managers
MMaria+1
OOleg5
IIldar4

Response deadlines

Set how fast to reply first and how fast to resolve. Breaches show up at once, not at the end of the month.

  • First reply, next reply, resolution
  • Snoozed conversations come back on their own
  • Quiet conversations close automatically
12:40to first reply

Saved replies and notes

Replies to common questions go in from the keyboard. And a tricky case can be discussed inside the conversation: the customer never sees the note.

/deliveryWe ship across Russia in 2–5 days…
/refundWe refund within 3 days…
/deliv
Can I get a refund?
Team only

@Oleg VIP customer, refund ahead of the queue

Reports and ratings

How many requests came in, how fast the team replied and how customers rated it. Customers rate straight from the resolution email.

347conversations this week
4 minto first reply
4,9customer rating
sample report

Website chat

The widget installs with one line of code, weighs 24 KB and never clashes with your styles. It recognises signed-in users and links to your Telegram, VK and MAX.

Hello!We usually reply within minutes.
The path of one message

What happens while the customer waits

Eight steps, and TalkyHub does each of them on its own, with no setup and no extra fee.

  1. 01

    A message arrives

    A customer writes to your VK community, the way they always do. No hunting for a form or an email address.

    Can I pay right here in VK?
    Inbox+1
  2. 02

    The customer is recognised

    It’s Anna: she has written on Telegram and by email before. The new channel joins her profile instead of creating a new person.

    VK id51234AMAnna Morozova
    @anna_manna.m@yandex.ruid51234 added
  3. 03

    A conversation opens

    Anna has no open VK conversation, so a new one starts with its own number. Her Telegram conversation carries on separately.

    #4821new
    #4818open
    #4790resolved
  4. 04

    The customer hears back at once

    This channel’s greeting goes out automatically and addresses the customer by name.

    Hi {{contact.name}}! We’ll reply within 15 minutes.
    Hi Anna! We’ll reply within 15 minutes.
  5. 05

    An agent is assigned

    The conversation goes to the least busy agent on the team who has access to this channel.

    MMaria2 → 3
    OOleg5
    IIldar4
  6. 06

    The team sees it instantly

    The new conversation appears without a reload. Maria gets a browser notification or a message from the agents’ Telegram bot.

    Conversation #4821 assigned to youAnna Morozova · VK
    TalkyHub BotNew conversation: “Can I pay…”
  7. 07

    The reply goes back to VK

    Maria answers from the shared inbox, and Anna gets it where she asked: in VK, from your community.

    Yes, here’s the payment link. The subscription renews right away.
    Delivered in VK from your community
  8. 08

    The whole story stays in the profile

    When Anna writes again next month, any agent sees every conversation with her: on VK, Telegram and by email.

    AMAnna Morozova
    Subscription paymentresolved
    Verification coderesolved
    September receiptresolved

Work from your phone

TalkyHub installs to your phone’s home screen like an app. New-conversation alerts arrive on the phone, in the browser and from the agents’ Telegram bot.

  • Alerts for assignments and mentions
  • Quiet hours
  • Passwordless sign-in with a code
TalkyHubAssigned to you: Anna Morozova · VK
now
TalkyHub BotNew question: “Do you deliver to Ufa?”
1 min

Coming to TalkyHub

We’re working on these right now. We say so plainly so you don’t look for them in the product today.

Chatbot and auto-replies

Answers common questions while the team is busy or asleep.

Soon

AI reply suggestions

A draft reply from your knowledge base, with a human deciding.

Soon

Macros and rules

Labels, assignment and a reply with one click, or automatically.

Soon

CRM integrations

Ready-made links to popular CRMs. Available through the API today.

Soon

Sign in with Yandex

One button, no emailed codes.

Soon

Try TalkyHub for free

Connect your first channel and answer a customer today.

Start free

Free forever · No card · First channel in 5 minutes